On-Site Help Desk & Administrative Coordinator

STI; Indianapolis (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

STI in Indianapolis, Indiana, seeks a Help Desk Coordinator/Administrative Assistant to support the Office of Technology and Cybersecurity (OTC) on-site. The role blends helpdesk ticketing, procurement coordination, and executive assistance under CIO supervision.

The ideal candidate has 5–7 years in helpdesk and administrative roles, is highly organized, discreet, and capable of managing multiple priorities in a fast-paced environment.

Qualifications

• Associate degree or higher in Information Technology, Business Administration, or a related field is required.
• 5–7 years in helpdesk and administrative support roles.
• Experience with procurement coordination and PO systems.
• Strong confidentiality and ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Serve as the first point of contact for OTC users and triage helpdesk requests.
• Assist with procurement activities: initiate and track POs, renewals, and terminations.
• Schedule CIO and deputy CIO meetings; support HR in job requisitions and onboarding.
• Maintain OTC organizational charts and master employee lists with ensured confidentiality.
• Provide backup for account management tasks and coordinate division-wide events.

Skills

Helpdesk coordination

Administrative support

Procurement coordination

Executive support

Travel coordination

Education

Associate degree or higher in IT/Business Administration

Tools

Microsoft Office Suite

SharePoint

PO systems

VPN access procedures

Job description

STI in Indianapolis, Indiana, seeks a Help Desk Coordinator/Administrative Assistant to support the Office of Technology and Cybersecurity (OTC) on-site. The role blends helpdesk ticketing, procurement coordination, and executive assistance under CIO supervision.

The ideal candidate has 5–7 years in helpdesk and administrative roles, is highly organized, discreet, and capable of managing multiple priorities in a fast-paced environment.