Onsite Help Desk & Automation Specialist

Software Technology, Inc. (STI)

Columbia (SC)

On-site

USD 70,000 - 100,000

Full time

2 days ago

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Job summary

Software Technology, Inc. (STI) seeks an experienced Help Desk Support & Automation Specialist for its Broad River Road site. You will handle first-line IT support across education, medical, and facility operations, resolve tickets, and help optimize workflows.

Strong emphasis on documenting procedures and enabling automation. The role collaborates with the Help Desk Manager to capture knowledge, train staff, and improve day-to-day operations within a secure juvenile facility environment.

Qualifications

10+ years of IT troubleshooting, help desk, or technical support experience.
10+ years of experience using ticketing software; any platform acceptable.
Experience with network-to-endpoint issues.
Bachelor’s degree or equivalent relevant experience (4 extra years if HS diploma; 2 extra years if Associate).

Responsibilities

Serve as a first point of contact for help desk requests and rotating call queue coverage.
Troubleshoot network, endpoint, and user access issues.
Perform password resets and assist users with common technical problems.
Record, track, and resolve requests using a ticketing system.
Create and maintain SOPs, workflows, and support documentation.
Identify opportunities to automate routine tasks and improve support functionality.