Hearing Care Coordinator | Outreach & Scheduling Expert

NationsBenefits; Lebanon (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits on-site Hearing Ambassador role at Sam's Club Hearing Aid Center in Lebanon, TN. You will assist the licensed dispenser, engage customers, educate hearing wellness, and schedule appointments to support growth.

The role emphasizes outbound calling, achieving daily tests, promoting non-hearing aid products, and heavy field activity within the club. Strong communication and scheduling skills are essential.

Qualifications

• High school diploma or equivalent.
• Experience in sales or retail.
• Proficiency with scheduling software.
• Strong communication and problem-solving skills.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Skills

Customer service

Sales experience

Computer skills

Communication skills

Education

High school diploma

Tools

Scheduling software

Job description

NationsBenefits on-site Hearing Ambassador role at Sam's Club Hearing Aid Center in Lebanon, TN. You will assist the licensed dispenser, engage customers, educate hearing wellness, and schedule appointments to support growth.

The role emphasizes outbound calling, achieving daily tests, promoting non-hearing aid products, and heavy field activity within the club. Strong communication and scheduling skills are essential.