On-Site Healthcare IT Field Technician — Clinician Support

UNITY BPO; Albuquerque (NM); On-site; USD 36,000 - 52,000; Full time

Job summary

UnityBPO in Albuquerque seeks an in-person IT Help Desk Technician to support clinicians nationwide. You will troubleshoot PC hardware and software, resolve issues, and provide timely assistance using remote tools.

You will document tickets, meet performance metrics, adapt to changes, and maintain confidentiality of patient and organization data. Some travel to multiple Albuquerque locations required.

Qualifications

• High School diploma or GED required.
• 1+ year experience in PC troubleshooting.
• Knowledge of Windows OS and MS Office.
• Reliable transportation to Albuquerque locations.
• Strong verbal and written communication.
• Ability to lift up to 50 lbs.
• Healthcare environment experience preferred.

Responsibilities

• Create an exceptional customer service experience with empathy.
• Resolve PC hardware and software problems using documented processes.
• Provide troubleshooting to clinicians and caregivers using remote tools.
• Document all actions in the ticketing system accurately.
• Meet performance metrics and adapt to changes quickly.
• Learn multiple training platforms for ongoing performance.
• Protect confidentiality of patient, client, and company information.
• Identify opportunities to improve environment and culture.

Skills

Customer service

Technical troubleshooting

Verbal written comms

Teamwork

Adaptability

Education

High School diploma or GED

Tools

PC hardware

Windows OS

VPN

Active Directory

Microsoft Office

Printers/ peripherals

Job description

UnityBPO in Albuquerque seeks an in-person IT Help Desk Technician to support clinicians nationwide. You will troubleshoot PC hardware and software, resolve issues, and provide timely assistance using remote tools.

You will document tickets, meet performance metrics, adapt to changes, and maintain confidentiality of patient and organization data. Some travel to multiple Albuquerque locations required.