On-Site Healthcare CSR - Member Support & Data Entry

Arsenal Growth Equity; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative to handle inbound calls and emails, document interactions, and provide courteous, professional service. The role is on-site at 463 7th Avenue in New York, NY, and requires HIPAA awareness and strong communication in a fast-paced environment.

The CSR will assist members and providers, navigate programs, and aim to resolve issues efficiently while maintaining high satisfaction and accurate data records.

Qualifications

• High School Diploma
• Prior experience in a customer service related field preferred
• Great communication skills
• Must be able to multi-task
• Must have medical records experience and knowledge of key elements of a valid ROI request
• Understanding of HIPAA regulations preferred
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Have the ability to work effectively with others in a team environment
• Ability to thrive in a fast-growing always changing environment

Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis and recommended resolutions to callers per standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics and attendance standards.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and adjust communication style as needed.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Skills

Communication

Multi-tasking

Teamwork

Adaptability

HIPAA knowledge

Medical records experience

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Sharecare is seeking a Customer Service Representative to handle inbound calls and emails, document interactions, and provide courteous, professional service. The role is on-site at 463 7th Avenue in New York, NY, and requires HIPAA awareness and strong communication in a fast-paced environment.

The CSR will assist members and providers, navigate programs, and aim to resolve issues efficiently while maintaining high satisfaction and accurate data records.