On-Site Healthcare CSR — Elevate Member Support

sharecare; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Sharecare, a digital healthcare company, is seeking a Customer Service Representative to handle inbound calls from members and providers at our New York City on-site location. Responsibilities include data entry, resolving inquiries, and documenting communications with professionalism.

The role emphasizes clear communication, adherence to HIPAA, and teamwork in a fast-paced environment to maintain high customer satisfaction.

Qualifications

• High School Diploma
• Prior experience in a customer service related field preferred
• Great communication skills
• Must be able to multi-task
• Must have medical records experience and knowledge of key elements of a valid ROI request
• Understanding of HIPAA regulations preferred
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Have the ability to work effectively with others in a team environment
• Ability to thrive in a fast-growing always changing environment

Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Skills

Excellent communication

Multi-tasking

HIPAA awareness

Microsoft Word

Microsoft Outlook

Team player

Medical records experience

Keyboard proficiency

Internet navigation

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Keyboard proficiency

Job description

Sharecare, a digital healthcare company, is seeking a Customer Service Representative to handle inbound calls from members and providers at our New York City on-site location. Responsibilities include data entry, resolving inquiries, and documenting communications with professionalism.

The role emphasizes clear communication, adherence to HIPAA, and teamwork in a fast-paced environment to maintain high customer satisfaction.