On-Site Healthcare Support Specialist

Sharecare, Inc.; Northern, New York (KY, NY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Sharecare, Inc. is seeking a Customer Service Representative to handle inbound calls from members and providers, perform data entry, and deliver courteous support. The role is on-site at 463 7th Avenue, New York, NY.

The CSR will document interactions in our computer system, assist with program information, and collaborate with teams to resolve issues, while upholding HIPAA standards and privacy rules. Strong communication, multitasking ability, and familiarity with Microsoft Word and Outlook

Qualifications

• Previous experience in a customer service role is preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage competing priorities.

Responsibilities

• Answer inbound calls from members and providers and document interactions.
• Input data accurately into the case/tracking system.
• Provide courteous, professional support and explain program benefits.
• Escalate issues when necessary and collaborate with other teams.

Skills

Customer service

Communication

Multi-tasking

HIPAA awareness

Teamwork

Problem solving

Education

High School Diploma

Tools

Microsoft Word

Outlook

Internet navigation

Job description

Sharecare, Inc. is seeking a Customer Service Representative to handle inbound calls from members and providers, perform data entry, and deliver courteous support. The role is on-site at 463 7th Avenue, New York, NY.

The CSR will document interactions in our computer system, assist with program information, and collaborate with teams to resolve issues, while upholding HIPAA standards and privacy rules. Strong communication, multitasking ability, and familiarity with Microsoft Word and Outlook