Customer Service Representative- Remote

Sharecare; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver excellent service. You will maintain accurate records and guide callers through programs while showcasing Sharecare’s offerings.

The role emphasizes clear communication, teamwork, and the ability to thrive in a fast-paced environment. A High School Diploma and prior customer service experience are preferred.

Qualifications

• High School Diploma required or equivalent.
• Experience in a customer-service related field preferred.
• Excellent communication and multitasking abilities.

Responsibilities

• Handle inbound calls from members and providers.
• Input data accurately and maintain records.
• Provide courteous, professional customer service.
• Explain programs and promote services when appropriate.
• Collaborate with internal teams to resolve issues.

Skills

Customer service experience

Communication skills

Multitasking

Microsoft Word

Outlook

Typing speed

Team collaboration

Fast-paced environment

Education

High School Diploma

Tools

Microsoft Word

Outlook

Internet navigation

Job description

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.

Job Summary

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

Essential Job Functions

• Identify, evaluate and prioritize callerneeds, questions and concerns.
• Formulate plans of resolution and respondappropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information aboutSharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Qualifications

• High School Diploma
• Prior experience in a customerservice relatedfield preferred.
• Great communication skills
• Must be able to multi-task
• General working knowledge of Microsoft Word &Outlook
• Computer keyboard proficiencyand internet navigation skillsrequired
• Have the ability towork effectively with others in a teamenvironment
• Ability to thrive in a fast-growing always changingenvironment

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.