On-Site Hardware Support Specialist - Manufacturing IT

Global cellulose fibers; Vanceboro (NC); On-site; USD 71,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Job summary

Global Cellulose Fibers is seeking a Hardware Support Specialist II to support the New Bern, NC mill onsite. You will troubleshoot hardware, install and maintain devices, and support desktop infrastructure in office and manufacturing environments.

This full-time, salaried role requires a background in information systems, strong analytical and communication skills, and the ability to work with vendors and internal teams.

Qualifications

• Associate degree in Information Systems (or equivalent), or 4–6 years of related Information Systems experience, including PCs and Windows operating systems.
• Experience in manufacturing environment is preferred but not required.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.

Responsibilities

• Provide basic hardware support across the Global Cellulose Fibers New Bern, NC mill manufacturing environment; troubleshoot hardware issues and install, configure, and maintain devices in both office and manufacturing settings (including operating systems, drivers, and peripheral devices).
• Manage hardware-related order tracking, technical certifications, and warranty issues.
• Troubleshoot and resolve escalated desktop infrastructure incidents, including workstations, network, and vendor management.
• Act as a liaison with other IT support groups, facility management, and vendors; assist with planning, designing, and implementing hardware solutions in line with IT standards.
• Support hardware deployment for IT and business projects; coordinate device roadmaps and refresh projects for PCs, printers, handhelds, and VMUs.
• Provide remote and/or on-site support for facilities without on-site hardware support; support conference rooms, AV equipment.
• Coordinate multiple work efforts and maintain high customer service; provide on-call and emergency support; travel as needed.

Skills

Analytical skills

Problem solving

Written communication

Verbal communication

Organizational skills

Customer service

Time management

Team player

Education

Associate degree in Information Systems (or equivalent)

Tools

Windows OS

PCs

Printers

LAN equipment

Job description

Global Cellulose Fibers is seeking a Hardware Support Specialist II to support the New Bern, NC mill onsite. You will troubleshoot hardware, install and maintain devices, and support desktop infrastructure in office and manufacturing environments.

This full-time, salaried role requires a background in information systems, strong analytical and communication skills, and the ability to work with vendors and internal teams.