On-Site Groups & Reservations Specialist

The Coca-Cola Company; Atlanta (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

World of Coca-Cola, located in Atlanta, GA, seeks a Groups Coordinator for its on-site role. Responsibilities include data entry, handling customer inquiries by phone and email, and ensuring PCI compliance for reservation systems.

This full-time, hourly position requires on-site work with no remote/hybrid options and involves coordinating reservations, training staff, and providing exceptional guest service.

Qualifications

• 1+ years’ experience in reservation, customer service or administrative role preferably within the hospitality industry.

Responsibilities

• Provide stellar customer service in all communications (via phone and email) with clients and internal partners.
• Serve as first point of contact for incoming inquiries (groups, events, internal requests) and represent The Coca-Cola Company in a positive and professional manner.
• Act as concierge and assist with itinerary planning for guests visiting Atlanta.
• Deliver consistent and accurate messaging of protocols and procedures.
• Escalate requests when appropriate and set guest expectations for response times.
• On-Site Liaison between Sales and Operations Team
• Assist with training of Coordinators and Ambassador operations team members on reservations/events processes and welcoming groups upon arrival.
• Coordinate and process all phases of reservations via phone and email with high accuracy.
• Data Entry and Sales
• Administrative Projects
• Other duties and special projects as assigned.

Skills

Reservation experience

Customer service

Administrative skills

Microsoft Office

Data entry

Communication skills

Team collaboration

Education

High school diploma

College degree preferred

Tools

Gateway Ticketing System

Job description

World of Coca-Cola, located in Atlanta, GA, seeks a Groups Coordinator for its on-site role. Responsibilities include data entry, handling customer inquiries by phone and email, and ensuring PCI compliance for reservation systems.

This full-time, hourly position requires on-site work with no remote/hybrid options and involves coordinating reservations, training staff, and providing exceptional guest service.