Sales Coordinator

Crescent Hotels & Resorts; Stone Mountain (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Crescent Hotels & Resorts in Atlanta Lakeside Resort at Stone Mountain is seeking a Sales Coordinator to support the Sales team with administrative duties and guest services. You will greet visitors, answer calls, gather data, compile reports, maintain files, and assist with group blocks and room reservations, ensuring adherence to brand standards and privacy policies.

This role offers exposure to corporate accounts and the opportunity to contribute to successful events and group business

Responsibilities

• Greet visitors and answer telephone for the Sales staff.
• Gather data and compile reports; maintain files and prepare correspondence.
• Report emergencies, accidents, injuries and safety hazards to management.
• Assist in group block management, reservations, and group billing.
• Complete Group Commission Report after the group’s departure.
• Monitor and assist with reservations, block availability, and billing as needed.

Job description

Join the nation's leader, Crescent Hotels & Resorts, and take the next step in your hospitality career. We are seeking a Sales Coordinator for the incredible Atlanta Lakeside Resort at Stone Mountain.

The Sales Coordinator provides administrative support for the Sales staff including greeting visitors, answering the telephone, gathering data and compiling reports, maintaining files and preparing correspondence. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, nametags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Responsibilities

• Review group blocks for cutoff date extensions and ensure the group blocks are created and monitored correctly prior, during, and post the group dates.
• Attend weekly group pick‑up meetings.
• Run group arrivals lists daily for future arrival dates and no‑show reports daily.
• Check for duplicate reservations by calling all multiple same‑name reservations to ensure accuracy of guest names and any special requests.
• Check for group reservation errors and contact caller of the reservation or group contact accordingly to obtain and verify information.
• Report to the Director of Sales.
• Work with group rooming lists, reservation changes, and group billing according to contract and email history.
• Complete Group Commission Report after the group’s departure.
• Monitor room type availability daily.
• Monitor non‑guaranteed reservations daily and contact caller of reservation if needed; cancel the reservation when required.
• Create and maintain group and transient room blocks, ensuring all reservations have correct billing and all other necessary information.
• Complete competition rate analysis as needed.
• Take in‑house reservation calls from customers requesting on‑property assistance or all other calls pertaining to room reservations.
• Monitor Internet and FIT bookings, availability, and billing; complete commission payment requests accordingly.
• Assist in completing all VIP and internal reservations, communicating any issues to management.
• Assist in completing all fax and email reservations.
• Research outstanding Travel Agent commissions for groups.
• Research and charge for all no‑shows, cancellations, and deposits.
• Enter pick‑up for each group upon conclusion of the event.
• Assist DOS with BT tracking for all Global and Local Corporate Negotiated Accounts.
• Other duties as assigned.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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