On-Site Government CSR — Growth, Benefits & Clearances

Peckham; Grand Rapids (MI); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Career advancement after clearance

Security training

Job summary

Peckham in Grand Rapids is hiring for a phone-based Customer Service Representative to support a government customer. You will answer calls, use a knowledge system, and assist callers with policies, procedures, and data.

The role requires a customer service orientation, excellent communication, and problem-solving skills. Candidates must be able to obtain security clearance and work various shifts as needed.

Qualifications

• Proficiency in English (written and verbal).
• Oral and written communication skills to facilitate clear information exchanges.
• Proficient computer skills (MS Office, keyboarding, internet research).
• Ability to work in a team and take direction promptly.
• Flexibility in work hours and shifts, including weekends.

Responsibilities

• Provide excellent customer service by answering incoming calls.
• Follow policies to respond and route calls appropriately.
• Gather information to determine needs and resolve inquiries.
• Schedule urgent travel appointments when needed.
• Access knowledge base per request for information.

Skills

English proficiency

Oral and written communication

MS Office

Team collaboration

Flexible hours

US Citizenship

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Peckham in Grand Rapids is hiring for a phone-based Customer Service Representative to support a government customer. You will answer calls, use a knowledge system, and assist callers with policies, procedures, and data.

The role requires a customer service orientation, excellent communication, and problem-solving skills. Candidates must be able to obtain security clearance and work various shifts as needed.