On-Site General Manager, Foodservice Distribution

Master-Pjk Service; Charlotte (NC); On-site; USD 95,000 - 125,000; Full time

Job summary

Master-Pjk Service in Charlotte, NC seeks a hands-on General Manager to lead daily operations at our foodservice distribution facility. You will own performance across warehouse, production, transportation, food safety, and customer service while linking frontline operations with executive leadership.

This visible, high-influence role requires building high-performing teams, ensuring service reliability, and driving measurable operational improvements.

Qualifications

• 7+ years of senior operational leadership in foodservice distribution or related field.
• 3+ years leading supervisors or department managers.
• Proven success managing warehouse, production, and transportation in fast-paced environments.
• Strong background in KPIs, process discipline, and continuous improvement.
• Experience with food safety and regulatory compliance.

Responsibilities

• Lead all daily functions including receiving, warehousing, inventory, order fulfillment, production, and dispatch.
• Drive performance against key metrics such as order accuracy, on-time delivery, productivity, waste, and safety.
• Remove operational roadblocks and ensure consistent execution of standard processes.
• Maintain a visible floor presence, coaching teams in real time.
• Directly lead and develop supervisors and department managers.
• Build a culture of accountability, engagement, and safety.
• Ensure proper staffing, scheduling, and workforce performance.
• Coach leaders to improve execution, communication, and ownership.
• Serve as the operational partner to sales and customer-facings teams.
• Protect service commitments and lead resolution of service failures.
• Translate customer needs into clear operational execution.
• Strengthen collaboration across operations, sales, logistics, and procurement.
• Oversee dispatch, routing, and driver productivity.
• Ensure on time, accurate deliveries and regulatory compliance.
• Improve route efficiency and cost control while maintaining service standards.
• Maintain strict adherence to HACCP, sanitation, and regulatory standards.
• Protect product integrity, temperature control, and traceability.
• Lead corrective actions for quality or safety risks.
• Provide clear reporting on performance, risks, and improvement opportunities.
• Translate strategic priorities into facility-level execution.
• Contribute to planning, investment decisions, and operational strategy.
• Strengthen service reliability and on-time delivery performance.
• Improve labor productivity, accuracy, and cost control.
• Reinforce food safety and operational discipline.
• Developed a strong, accountable supervisory leadership team.
• Positioned the facility for sustainable growth and scalability.

Skills

Leadership

Operational leadership

Communication

Problem solving

Team development

Food safety

Education

Bachelor’s degree in business or supply chain

Tools

WMS

TMS

Routing technologies

Job description

Master-Pjk Service in Charlotte, NC seeks a hands-on General Manager to lead daily operations at our foodservice distribution facility. You will own performance across warehouse, production, transportation, food safety, and customer service while linking frontline operations with executive leadership.

This visible, high-influence role requires building high-performing teams, ensuring service reliability, and driving measurable operational improvements.