General Manager-Charlotte

Master-Pjk Service; Charlotte (NC); On-site; USD 95,000 - 125,000; Full time

Job summary

Master-Pjk Service in Charlotte, NC seeks a hands-on General Manager to lead daily operations at our foodservice distribution facility. You will own performance across warehouse, production, transportation, food safety, and customer service while linking frontline operations with executive leadership.

This visible, high-influence role requires building high-performing teams, ensuring service reliability, and driving measurable operational improvements.

Qualifications

• 7+ years of senior operational leadership in foodservice distribution or related field.
• 3+ years leading supervisors or department managers.
• Proven success managing warehouse, production, and transportation in fast-paced environments.
• Strong background in KPIs, process discipline, and continuous improvement.
• Experience with food safety and regulatory compliance.

Responsibilities

• Lead all daily functions including receiving, warehousing, inventory, order fulfillment, production, and dispatch.
• Drive performance against key metrics such as order accuracy, on-time delivery, productivity, waste, and safety.
• Remove operational roadblocks and ensure consistent execution of standard processes.
• Maintain a visible floor presence, coaching teams in real time.
• Directly lead and develop supervisors and department managers.
• Build a culture of accountability, engagement, and safety.
• Ensure proper staffing, scheduling, and workforce performance.
• Coach leaders to improve execution, communication, and ownership.
• Serve as the operational partner to sales and customer-facings teams.
• Protect service commitments and lead resolution of service failures.
• Translate customer needs into clear operational execution.
• Strengthen collaboration across operations, sales, logistics, and procurement.
• Oversee dispatch, routing, and driver productivity.
• Ensure on time, accurate deliveries and regulatory compliance.
• Improve route efficiency and cost control while maintaining service standards.
• Maintain strict adherence to HACCP, sanitation, and regulatory standards.
• Protect product integrity, temperature control, and traceability.
• Lead corrective actions for quality or safety risks.
• Provide clear reporting on performance, risks, and improvement opportunities.
• Translate strategic priorities into facility-level execution.
• Contribute to planning, investment decisions, and operational strategy.
• Strengthen service reliability and on-time delivery performance.
• Improve labor productivity, accuracy, and cost control.
• Reinforce food safety and operational discipline.
• Developed a strong, accountable supervisory leadership team.
• Positioned the facility for sustainable growth and scalability.

Skills

Leadership

Operational leadership

Communication

Problem solving

Team development

Food safety

Education

Bachelor’s degree in business or supply chain

Tools

WMS

TMS

Routing technologies

Job description

Job Details: Job Location: Keany Charlotte - Charlotte , NC 28273 Position Type: Full Time Salary Range: $95,000.00 - $125,000.00 Salary General Manager – Foodservice Distribution Charlotte, North Carolina | On-Site Leadership Role -Lead a High-Impact Distribution Operation

Job Summary:

We are seeking a hands‑on, results‑driven General Manager to lead daily operations at our Charlotte foodservice distribution facility. This role is ideal for an experienced operations leader who thrives in fast‑paced, perishable distribution environments and is energized by building high‑performing teams, strengthening service reliability, and driving measurable operational improvement.

You will serve as the senior on‑site leader, owning facility performance across warehouse production, production, transportation, food safety, and customer service, while acting as the critical link between frontline operations and executive leadership.

This is a visible, high‑influence role with the opportunity to make a lasting impact on service quality, team culture, and operational efficiency.

Why This Role Matters

• Direct leadership of a core distribution facility serving institutional foodservice customers
• Opportunity to stabilize, optimize, and scale operations
• Strong executive visibility and influence on strategy, investment, and growth
• Ability to shape culture, accountability, and leadership capability across the operation

What You’ll Own

Operational Leadership

• Lead all daily functions including receiving, warehousing, inventory, order fulfillment, production, and dispatch
• Drive performance against key metrics such as order accuracy, on‑time delivery, productivity, waste, and safety
• Remove operational roadblocks and ensure consistent execution of standard processes
• Maintain a visible floor presence, coaching teams in real time

Team & Culture Development

• Directly lead and develop supervisors and department managers
• Build a culture of accountability, engagement, and safety
• Ensure proper staffing, scheduling, and workforce performance
• Coach leaders to improve execution, communication, and ownership

Customer Service & Cross-Functional Alignment

• Serve as the operational partner to sales and customer-facings teams
• Protect service commitments and lead resolution of service failures
• Translate customer needs into clear operational execution
• Strengthen collaboration across operations, sales, logistics, and procurement

Transportation & Delivery Performance

• Oversee dispatch, routing, and driver productivity
• Ensure on time, accurate deliveries and regulatory compliance
• Improve route efficiency and cost control while maintaining service standards

  Food Safety, Quality & Compliance

  • Maintain strict adherence to HACCP, sanitation, and regulatory standards
  • Protect product integrity, temperature control, and traceability
  • Lead corrective actions for quality or safety risks

  Executive Partnership

  • Provide clear reporting on performance, risks, and improvement opportunities
  • Translate strategic priorities into facility‑level execution
  • Contribute to planning, investment decisions, and operational strategy

  What Success Looks Like in the First 12 Months

  • Strengthened service reliability and on‑time delivery performance
  • Improved labor productivity, accuracy, and cost control
  • Reinforced food safety and operational discipline
  • Developed a strong, accountable supervisory leadership team
  • Positioned the facility for sustainable growth and scalability

  Qualifications

  • 7+ years of senior operational leadership in foodservice distribution, wholesale distribution, or food manufacturing
  • 3+ years leading supervisors or department managers
  • Proven success managing warehouse, production, and transportation in a fast‑paced environment
  • Strong background in process discipline, KPIs, and continuous improvement
  • Experience with food safety and regulatory compliance

  Leadership Strengths

  • Hands‑on operator who leads from the floor
  • Clear communicator able to align frontline teams through executives
  • Decisive problem solver in time‑sensitive operational environments
  • Builder of accountability, culture, and leadership capability
  • Customer‑focused with strong sense of urgency and ownership

  Preferred

  • Experience with fresh‑cut or perishable products
  • Multi‑facility or growth/turnaround environment exposure
  • Familiarity with WMS, TMS, and routing technologies
  • Bachelor’s degree in business administration, Supply chain management or a related field

  Work Environment

  • Full‑time, on‑site leadership presence in Charlotte
  • Regular time in warehouse, production, and cold‑storage areas
  • Early morning, weekend, or peak‑season operational coverage as needed

  The Opportunity

  This is more than a facility leadership role—it is a chance to shape performance, culture, and growth within a critical foodservice operation. If you are a disciplined operator, team builder, and service‑driven leader ready to make a measurable impact, we want to hear from you.