On-Site Front Desk & Resident Services Concierge

AKAM Living Services, Inc.; Northern, New York (KY, NY); Hybrid; USD 20,000 - 23,000; Full time

Job summary

AKAM Living Services, Inc. in Bronx, NY seeks an On-Site Receptionist to be the primary contact for residents, visitors and vendors. The role emphasizes a welcoming front desk, professional demeanor, and discretion in handling confidential information.

You will support front-desk operations, answer calls, route inquiries, and assist residents with building procedures while maintaining a tidy, organized office environment.

Qualifications

• High school diploma or equivalent required.
• Prior receptionist or customer-service experience preferred.
• Experience in a large cooperative, condo, or multifamily residential property is a plus.
• Strong verbal and written communication skills.
• Excellent customer-service and interpersonal skills.

Responsibilities

• Greet and assist residents, shareholders, visitors, vendors, contractors, and other guests in a courteous and professional manner.
• Answer, screen, and route incoming telephone calls and respond to general inquiries.
• Receive resident requests and concerns and direct them to the appropriate management or building staff.
• Maintain a professional and service-focused atmosphere at the management office.
• Assist residents with general questions regarding building procedures, forms, policies, and management-office services.
• Maintain confidentiality when handling resident, shareholder, employee, and building information.
• Communicate service requests and maintenance concerns to the appropriate building personnel.
• Maintain visitor, vendor, contractor, key, access, and other required building logs.
• Coordinate with building staff regarding scheduled work, inspections, repairs, deliveries, and resident appointments.
• Assist management with distributing building notices and communicating planned work, shutdowns, inspections, and other operational information.
• Escalate emergencies, security concerns, resident complaints, and sensitive matters promptly to management.

Job description

AKAM Living Services, Inc. in Bronx, NY seeks an On-Site Receptionist to be the primary contact for residents, visitors and vendors. The role emphasizes a welcoming front desk, professional demeanor, and discretion in handling confidential information.

You will support front-desk operations, answer calls, route inquiries, and assist residents with building procedures while maintaining a tidy, organized office environment.