Bilingual Front Desk Associate – Community Services

PROMESA R.H.C.F.; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Acacia Network is seeking a Front Desk Clerk in Bronx, NY to greet clients and visitors, manage inquiries, and support the Social Service office for smooth client flow. The role emphasizes professionalism, discretion, and a welcoming environment in a bilingual setting.

Responsibilities include answering calls, logging messages, conducting safety rounds, and providing general clerical support to ensure efficient operation of El Cemi Housing Development.)

Qualifications

• Bi-lingual is a plus.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multi task with strong organizational skills.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality.

Responsibilities

• Greets tenants/ clients and answers questions about general services provided
• Serves as a general presence and visible deterrent to disorderly infractions
• Operates back- up phones and directs calls to the appropriate staff
• Answers phone line and responds to inquiries from tenants/ clients/ service providers in a courteous and professional manner
• Takes and relays messages in a timely manner to the appropriate source
• Conducts and logs building rounds for safety and compliance issues
• Provides clerical support as needed
• Responds to and reports all incidents, accidents, or medical emergencies to proper authorities
• Provides informal monitoring of tenants
• Ensures front desk area is tidy at all times

Skills

Bilingual

Job description

Acacia Network is seeking a Front Desk Clerk in Bronx, NY to greet clients and visitors, manage inquiries, and support the Social Service office for smooth client flow. The role emphasizes professionalism, discretion, and a welcoming environment in a bilingual setting.

Responsibilities include answering calls, logging messages, conducting safety rounds, and providing general clerical support to ensure efficient operation of El Cemi Housing Development.)