Onsite Property Admin & Resident Services

ADP, Inc.; New York (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

AKAM is seeking an On-Site Administrative Assistant to provide essential support to the property management team at our New York office. The role requires strong organizational, communication, and customer service skills and serves as the primary contact for residents, vendors, and staff.

You will be onsite three days a week, handle phones, emails, file and data entry, manage meetings and events, process work orders, and assist with invoicing and petty cash.

Qualifications

• Educational background includes a high school diploma or equivalent; an associate degree is preferred.
• 1–3 years of administrative experience, preferably in real estate or property management.
• Proficiency with Microsoft Office and property management software (Yardi/RealPage or similar).
• Strong verbal and written communication skills.
• Excellent organizational abilities and meticulous attention to detail.

Responsibilities

• Onsite at the property management office 3 days per week.
• Serve as the first point of contact for residents, visitors, and vendors.
• Perform general administrative duties including phones, email, filing, scanning, and data entry.
• Meet standards for responding to communications from residents, owners, staff, and vendors.
• Answer phone calls promptly and return missed calls within four business hours.
• Assess and address resident or owner requests; escalate as necessary.
• Be familiar with building policies and meet with Board Members or Residents as needed.
• Implement hospitality best practices to enhance resident experience.
• Maintain and update resident and property records in property management software.
• Assist with scheduling meetings, inspections, and property-related events.

Skills

Administrative excellence

Customer service

Organization skills

Communication skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

Yardi

Fresh Service

SharePoint

Microsoft Outlook

Excel

Word

Monday.com

Avid

Site-Compli

Additional softwares

Job description

AKAM is seeking an On-Site Administrative Assistant to provide essential support to the property management team at our New York office. The role requires strong organizational, communication, and customer service skills and serves as the primary contact for residents, vendors, and staff.

You will be onsite three days a week, handle phones, emails, file and data entry, manage meetings and events, process work orders, and assist with invoicing and petty cash.