On-Site Front Desk & Guest Services Pro — Smoky Mountains

Smoky Mountain Hospitality Group; Sevierville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Smoky Mountain Hospitality Group is seeking a dependable Front Desk & Guest Services Agent to support daily resort operations on-site at our Sevierville property, with travel between Smoky Mountains locations.

This hands-on role blends guest services, front desk duties, unit inspections, and event support. Ideal candidates are guest-focused, organized, and able to work independently while using hospitality technology to enhance guest experiences.

Qualifications

• Ability to work 100% on-site at Sevierville with travel to other Smoky Mountains locations.
• Wednesday–Sunday, 12 PM–8 PM, including holidays.
• Valid driver’s license and reliable transportation.
• Strong computer skills and ability to learn hospitality software.
• Excellent communication, organizational, and problem-solving skills.
• Professional presentation for in-person property and venue tours.
• Experience in hospitality, front desk, sales, or customer service preferred.

Responsibilities

• Guest Services: answer calls, assist with check-ins and reservations, resolve guest inquiries.
• Groups & Special Events: assist with group bookings, venue tours, and event logistics across properties.
• Unit Inspections & Property Operations: conduct pre-arrival inspections, ensure cleanliness and readiness of units and common areas.
• Administrative & Technology: use property management systems to manage reservations, track issues, and communicate with teams.

Skills

Customer service

Communication

Organizational skills

Problem solving

Hospitality software

Attention to detail

Job description

Smoky Mountain Hospitality Group is seeking a dependable Front Desk & Guest Services Agent to support daily resort operations on-site at our Sevierville property, with travel between Smoky Mountains locations.

This hands-on role blends guest services, front desk duties, unit inspections, and event support. Ideal candidates are guest-focused, organized, and able to work independently while using hospitality technology to enhance guest experiences.