Guest Services Concierge – Vacation Rentals & Reservations

Vacation Rental Brands, LLC; Sevierville (TN); In loco; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay

Medical, dental, & vision coverage

401(k) with strong employer match

15 paid days off per year

Be part of something bigger

Descrizione del lavoro

Vacation Rental Brands, LLC is seeking a Guest Services Agent in Sevierville, TN. You will serve as the primary contact for in-house guests, coordinating reservations, addressing questions, and ensuring timely resolutions to issues to deliver exceptional guest experiences.

You will liaise between guests and the operations team, coordinating maintenance requests, handling inquiries, and supporting property management tasks.

Competenze

• Experience in hospitality, vacation rentals, sales, reservations, or customer service preferred.
• Strong verbal and written communication skills.
• Excellent customer service, problem-solving, and organizational skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft 365 applications and ability to learn new systems.
• Availability to work evenings, weekends, and holidays as needed.
• Reliable transportation to and from work.

Mansioni

• Manage vacation rental reservations through phone, email, and online booking channels, including Airbnb and Vrbo.
• Assist current and prospective guests with property information, availability, booking inquiries, reservation changes, and cancellations in accordance with company policies.
• Provide exceptional guest service by responding to questions, handling special requests, and resolving concerns before, during, and after guests' stays.
• Coordinate guest requests and service assignments with maintenance, housekeeping, and third-party vendors, following up to ensure timely completion.
• Monitor routine maintenance needs and minor repairs, coordinating approved work as needed.
• Maintain accurate guest, reservation, and property information across internal systems and databases.
• Process guest payments, including rental charges, taxes, and applicable fees.
• Assist with additional property management responsibilities and special projects as assigned.

Conoscenze

Hospitality experience

Communication skills

Customer service

Organization skills

Attention to detail

Multi-tasking

Microsoft 365 proficiency

Formazione

High school diploma or GED

Strumenti

Microsoft 365

Descrizione del lavoro

Vacation Rental Brands, LLC is seeking a Guest Services Agent in Sevierville, TN. You will serve as the primary contact for in-house guests, coordinating reservations, addressing questions, and ensuring timely resolutions to issues to deliver exceptional guest experiences.

You will liaise between guests and the operations team, coordinating maintenance requests, handling inquiries, and supporting property management tasks.