Guest Experience Concierge

Westgate Resorts; Tennessee; In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Paid time off

Paid holidays

401(k) match

Daily pay

Family benefits

Wellness programs

FSA

Tuition assistance

Military leave

EAP

Life insurance

Pet insurance

Loyalty discounts

Gym membership

David A. Siegel Scholarship

Career growth

Community involvement

Descrizione del lavoro

Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN, seeks a Guest Experience Agent to ensure a smooth guest experience and manage room inventory, VIP arrivals, and guest follow-ups.

You will provide friendly, hospitable service to guests and work with a team to address concerns, monitor reservations, and assist with stayovers and move logs. A strong service mindset and flexibility are essential.

Competenze

• Prior customer service or hospitality experience preferred.
• 6+ months on call center or telephone experience in customer service.
• Able to multitask and manage inquiries, reservations, and duties as assigned.
• Strong problem-solving with a positive, professional demeanor.
• Team-oriented with flexibility to work varied shifts, including evenings, weekends, and holidays.
• Must pass background screen and be eligible to work in the United States.

Mansioni

• Provide friendly, positive, and hospitable service to all guests.
• Monitor guest surveys, contact guests regarding feedback, and update reservation details.
• Assist in addressing and resolving guest complaints in a professional and timely manner.
• Proactively follow up with guests to ensure satisfaction and provide assistance.
• Monitor reservations with exceeded credit limits and take appropriate action.
• Monitor room inventory and adjust unit statuses as needed.
• Coordinate with departments for owner events and late check-outs.

Conoscenze

Customer service

Hospitality

Communication

Multitasking

Descrizione del lavoro

Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN, seeks a Guest Experience Agent to ensure a smooth guest experience and manage room inventory, VIP arrivals, and guest follow-ups.

You will provide friendly, hospitable service to guests and work with a team to address concerns, monitor reservations, and assist with stayovers and move logs. A strong service mindset and flexibility are essential.