Guest Experience Concierge — Resort & Spa

Westgate Resorts; Gatlinburg (TN); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Health benefits

Paid time off

401(k) with company match

Daily pay

Tuition assistance

Life, disability, and more

Zusammenfassung

Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN is seeking a Guest Experience Agent to ensure seamless guest experiences. You will assist with room inventory, VIP/Code Blue arrivals, and follow-up on guest concerns with a friendly, professional demeanor.

The role requires strong hospitality and communication skills, multitasking ability, and a team-oriented mindset. Evening, weekend, and holiday shifts are expected while delivering outstanding service.

Qualifikationen

• Prior customer service or hospitality experience preferred; strong communication skills across phone, email, and in-person interactions
• 6 months or more on call center or telephone experience in the customer service area
• Ability to multitask and manage guest inquiries, reservations, and other duties as assigned
• Confident problem-solving skills with a positive, professional demeanor in all guest interactions
• Team-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidays
• Required to pass a background screen, drug test, and prove eligibility to work in the United States

Aufgaben

• Provide friendly, positive, and hospitable service to all internal and external guests
• Monitor guest surveys, contact guests regarding feedback, and update reservation details
• Assist in addressing and resolving guest complaints in a professional and timely manner
• Proactively and reactively follow up with guests to ensure satisfaction, address concerns, and provide assistance
• Monitor reservations with exceeded credit limits and take appropriate action
• Monitor room inventory and availability, and adjust unit statuses as needed
• Assign units for owner events, groups, manage late check-outs, and communicate with relevant departments
• Confirm guest relocation or unit retention, update move logs, and process stayover transactions. Verify reservation details for multi-week stays

Kenntnisse

Customer service

Hospitality

On-call center experience

Communication

Teamwork

Flexible shifts

Jobbeschreibung

Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN is seeking a Guest Experience Agent to ensure seamless guest experiences. You will assist with room inventory, VIP/Code Blue arrivals, and follow-up on guest concerns with a friendly, professional demeanor.

The role requires strong hospitality and communication skills, multitasking ability, and a team-oriented mindset. Evening, weekend, and holiday shifts are expected while delivering outstanding service.