On-Site Front Desk Concierge — Welcoming Care Hub

Riverbend Community Mental Health, Inc.; Concord (NH); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Medical plans

Prescription benefits

Health Reimbursement Account (HRA)

Flex Spending Account (FSA)

Doctor on Demand

Well-Being Program

Dental plans

Vision Plan

Disability Insurance

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off

Paid Holidays

403(b) Retirement Plan with company 1:

Tuition reimbursement

NH State Loan Repayment Program

Job summary

Riverbend Community Mental Health, Inc. in Concord, NH is seeking a Front Desk Associate to be the welcoming face of the office and the heartbeat of daily operations.

This 100% on-site role requires strong communication, organization, and a customer-focused approach to ensure clients feel seen, heard, and supported from check-in to check-out. You will greet clients, manage check-ins, verify information, and coordinate with providers and staff to keep care flowing smoothly.

Qualifications

• High School Diploma or equivalent required.
• Two (2) years’ experience in an office environment is preferred.
• Experience with health insurance billing procedures preferred.
• Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail are required.
• A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,00/300,00 are essential.

Responsibilities

• Create a Warm Welcome: Greet clients and visitors with a smile, setting a positive and professional tone for their visit.
• Keep Things Moving: Handle client check-ins/check-outs, schedule follow-up appointments, and manage the flow of the front office.
• Master the Details: Maintain accurate client records, verify and maintain information in the Medicaid system, and keep our administrative systems running smoothly.
• Be the Hub: Answer phones and coordinate closely with our providers and clinical staff to ensure seamless care for every client.

Skills

People skills

Organization

Reliability

Education

High School Diploma

Job description

Riverbend Community Mental Health, Inc. in Concord, NH is seeking a Front Desk Associate to be the welcoming face of the office and the heartbeat of daily operations.

This 100% on-site role requires strong communication, organization, and a customer-focused approach to ensure clients feel seen, heard, and supported from check-in to check-out. You will greet clients, manage check-ins, verify information, and coordinate with providers and staff to keep care flowing smoothly.