On-Site Front Desk & Client Experience Specialist

My Kitchen and Bath; Alexandria (VA); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

1 week paid holiday in the first year

Employee discounts on home improvement

Career growth and technical training

Friendly and supportive work環境

Job summary

My Kitchen and Bath is seeking a Front Desk Receptionist who will be the first point of contact for clients by phone, email, and in person. You will support designers, project managers, and the sales team while maintaining a smooth day-to-day office operation.

The role is full-time, on-site, with a salary range of $40,000 to $45,000 and opportunities for growth, training, and employee discounts on home improvement services.

Qualifications

• Strong communication skills and English proficiency.
• Excellent organizational and multitasking abilities.
• Experience with QuickBooks and Microsoft Office (Excel & Word).
• Self-motivated with a problem-solving mindset.
• Professional and confident handling customer inquiries.

Responsibilities

• Answer incoming calls, emails, and in-person inquiries in a professional and welcoming manner.
• Track and follow up on leads to ensure excellent client communication.
• Process and manage purchase orders for materials and supplies.
• Assist with scheduling appointments and coordinating project timelines.
• Work closely with designers, project managers, and vendors to support daily operations.
• Provide administrative support to sales and remodeling teams.
• Keep the office organized, efficient, and welcoming.

Skills

Communication

Organization & multitasking

Problem-solving mindset

Professional demeanor

Customer service

Tools

QuickBooks

Microsoft Office (Excel & Word)

Job description

My Kitchen and Bath is seeking a Front Desk Receptionist who will be the first point of contact for clients by phone, email, and in person. You will support designers, project managers, and the sales team while maintaining a smooth day-to-day office operation.

The role is full-time, on-site, with a salary range of $40,000 to $45,000 and opportunities for growth, training, and employee discounts on home improvement services.