On-Site Freight Operations Specialist

Forward Air Corporation; Des Plaines (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Forward Air Corporation in Des Plaines, IL is seeking a Brokerage Operations Specialist to serve as the link between customers, carrier partners, and internal sales teams, ensuring smooth execution of freight shipments from pickup to delivery.

The role emphasizes strong communication, attention to detail, and a sense of urgency to meet customer expectations while boosting operational efficiency; training is provided to master transportation brokerage operations and related systems.

Qualifications

• Education: HS diploma or GED; 4-year degree preferred.
• Experience in logistics, transportation, freight brokerage, or customer service preferred.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication across organizational levels.
• Ability to manage multiple priorities with accuracy and speed.
• Problem-solving and independent decision-making abilities.

Responsibilities

• Support successful execution of customer freight shipments with cross-functional teams.
• Coordinate truckload shipments from tender to delivery, ensuring service commitments.
• Schedule pickups and deliveries and communicate shipment statuses to customers and internal teams.
• Maintain ownership of customer accounts and daily load activity for high service levels.
• Build relationships with customers and shipping facilities to support account growth.

Skills

Customer service

Written and verbal communication

Multitasking

Problem solving

Attention to detail

Discretion/confidentiality

MS Office proficiency

Education

High School diploma or GED

Undergraduate degree preferred

Tools

Windows OS

Microsoft Office 365

Video conferencing (Teams/Zoom/Webex)

Job description

Forward Air Corporation in Des Plaines, IL is seeking a Brokerage Operations Specialist to serve as the link between customers, carrier partners, and internal sales teams, ensuring smooth execution of freight shipments from pickup to delivery.

The role emphasizes strong communication, attention to detail, and a sense of urgency to meet customer expectations while boosting operational efficiency; training is provided to master transportation brokerage operations and related systems.