Freight Operations Specialist – On‑Site, Commission Eligible

Fastfrate Group; Chicago (IL); Presencial; USD 45.000 - 55.000; Jornada completa

Descripción de la vacante

Fastfrate Group in Chicago seeks an Agent Operations Specialist to support day-to-day operations for our independent freight agents. You will handle order entry, track and trace, customer and carrier communications, and issue resolution. This on-site, permanent role offers a salary of $50,000 USD plus commissions, with hours Monday–Friday, 8:00am–4:30pm, at 311 W.

Superior, Suite 110, Chicago. You will use TMW and other systems to manage loads, ensure data accuracy, maintain documentation, and

Formación

• 3 years' prior work experience in a freight brokerage with truckload and drayage operations.
• Working knowledge of port and rail drayage: appointments, chassis, last free day, perdiem/demurrage, pre-pulls, UIIA/SCAC, and how accessorial charges are earned and billed.
• Proven short-notice carrier sourcing across regions, including flatbed and OOG.
• Experience using and updating TMS and Excel/Google Sheets.

Responsabilidades

• Enter and update loads accurately in TMW.
• Confirm pickup and delivery details and ensure all shipment data is complete and accurate.
• Monitor shipments and update status changes as needed.
• Act as a day-to-day extension of the agent's team by communicating with their customers as needed.
• Provide proactive updates, respond to customer inquiries, and resolve service issues with professionalism.

Conocimientos

Freight brokerage

TMW

Carrier sourcing

Customer service

Data entry

TMS proficiency

Herramientas

TMW system

Synergize

Excel/Google Sheets

Descripción del empleo

Fastfrate Group in Chicago seeks an Agent Operations Specialist to support day-to-day operations for our independent freight agents. You will handle order entry, track and trace, customer and carrier communications, and issue resolution. This on-site, permanent role offers a salary of $50,000 USD plus commissions, with hours Monday–Friday, 8:00am–4:30pm, at 311 W.

Superior, Suite 110, Chicago. You will use TMW and other systems to manage loads, ensure data accuracy, maintain documentation, and