On-Site Field Service Technician — Hardware & Software Support

Diebold Inc.; Dallas (GA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Diebold Nixdorf is seeking a field service professional to install, debug, and maintain product hardware and software, primarily at customer locations. The role includes scheduled inspections, cleaning, and minor repairs within a defined territory, with responsibilities for ensuring product functionality and customer satisfaction.

Responsibilities also include documenting service activity, addressing issues per procedure, and coordinating with customers to ensure understanding of service

Responsibilities

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Job description

Diebold Nixdorf is seeking a field service professional to install, debug, and maintain product hardware and software, primarily at customer locations. The role includes scheduled inspections, cleaning, and minor repairs within a defined territory, with responsibilities for ensuring product functionality and customer satisfaction.

Responsibilities also include documenting service activity, addressing issues per procedure, and coordinating with customers to ensure understanding of service