On-Site Field Tech: Install, Debug & Maintain

Diebold Inc.; Springfield (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Diebold Nixdorf seeks a field service technician to install, debug, and maintain hardware and software for customer systems across a defined territory. You will perform inspections, routine cleaning, minor repairs, and ensure product functionality meets standards.

Daily duties include scheduling on-site visits, completing required paperwork, and communicating clearly with customers to ensure satisfaction with service delivery and understanding of system operations.

Qualifications

• Installs and maintains hardware and software at customer sites.
• Performs routine inspections, cleaning and minor repairs.
• Documents work and escalates issues per procedure.

Responsibilities

• Installs, debugs and provides technical maintenance for product hardware and software at customer premises.
• Schedules services and completes required paperwork; ensures customer satisfaction.
• Inspects products for correct operation and resolves issues or escalates as needed.

Skills

Hardware maintenance

Software maintenance

Field service

Troubleshooting

Documentation

Customer service

Escalation handling

Job description

Diebold Nixdorf seeks a field service technician to install, debug, and maintain hardware and software for customer systems across a defined territory. You will perform inspections, routine cleaning, minor repairs, and ensure product functionality meets standards.

Daily duties include scheduling on-site visits, completing required paperwork, and communicating clearly with customers to ensure satisfaction with service delivery and understanding of system operations.