On-Site Field Service Technician, Casino Tech (Travel)

Gaming Arts, LLC; Las Vegas (NV); On-site; USD 48,000 - 68,000; Full time

Job summary

Gaming Arts, LLC is seeking a Field Service Technician in Las Vegas, NV to install, maintain, troubleshoot, and repair casino gaming products at customer sites. This hands-on role requires problem solving, independent work, and strong communication with customers and internal teams.

The ideal candidate will have a high school diploma or equivalent, 1–3 years of relevant technical experience, and the ability to travel extensively.

Qualifications

• High school diploma or equivalent.
• 1–3 years of related technical experience.
• Basic computer, electronic, or equipment repair and troubleshooting skills.
• Strong mechanical and technical problem‑solving ability.
• Ability to work independently in the field while communicating effectively with customers and internal teams.
• Willingness and ability to travel extensively, including driving, air travel, overnight stays, and multiday trips.
• Valid driver's license and driving record that meets company requirements.
• Ability to obtain and maintain gaming licenses in multiple jurisdictions.
• Must be at least 21 years of age and successfully complete required preemployment screening.

Responsibilities

• Install, modify, upgrade, troubleshoot, repair, and perform preventative maintenance on Gaming Arts products.
• Diagnose technical issues and provide effective solutions onsite and through phone or email support.
• Perform installation and acceptance testing to ensure equipment is operating properly and ready for customer use.
• Respond to customer service needs, investigate issues, and help resolve equipment or performance concerns.
• Build strong customer relationships by providing responsive, knowledgeable, and professional service.
• Maintain accurate documentation of installations, repairs, maintenance, service activity, and equipment history.
• Maintain tools, equipment, parts, and supplies necessary to perform field service work effectively.
• Stay current on Gaming Arts products, technical standards, procedures, and documentation.

Skills

Field service

Customer service

Communication

Travel readiness

Independent worker

Education

High school diploma or equivalent

Job description

Gaming Arts, LLC is seeking a Field Service Technician in Las Vegas, NV to install, maintain, troubleshoot, and repair casino gaming products at customer sites. This hands-on role requires problem solving, independent work, and strong communication with customers and internal teams.

The ideal candidate will have a high school diploma or equivalent, 1–3 years of relevant technical experience, and the ability to travel extensively.