On-Site Field Service & Start-Up Engineer II

Socket.dev; Portland (OR); On-site; USD 75,000 - 105,000; Full time

Job summary

Socket.dev in Portland, OR is looking for a Field Service/Start-Up Engineer II to install, repair, and maintain equipment at customer sites under moderate supervision.

You will perform on-site installations, inspections, preventive maintenance, and provide clear service reports while collaborating with Engineering and Quality Assurance to improve processes.

The role requires strong troubleshooting, good communication, a valid driver's license, and frequent travel to customer sites.

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant industry experience.
• Valid driver's license and clean driving record.

Responsibilities

• Provide technical support to customers via on-site visits, ensuring timely resolution of technical issues
• Perform equipment installations, repairs, and maintenance as per company guidelines and customer requirements
• Carry out equipment inspections and preventive maintenance activities
• Accurately document all service activities, including service reports, equipment repair records, and customer communications
• Collaborate with the Service Manager and other team members to identify and implement process improvements and best practices
• Train customers on the safe and effective use of equipment and provide guidance on basic troubleshooting procedures
• Troubleshoot simple technical issues by collaborating with cross-functional teams, such as Engineering and Quality Assurance
• Actively foster a culture that emphasizes safety and quality
• Take proactive measures to identify and address potential risks, while also integrating CSR principles into daily operations and decision‑making processes
• Maintain a professional and customer‑focused approach at all times, ensuring customer satisfaction and maintaining positive relationships
• Keep updated with the latest industry trends, product enhancements, and service techniques through continuous learning and training

Skills

Troubleshooting

Electrical equipment

Mechanical equipment

Documentation

Communication

Travel

Safety awareness

Education

High School Diploma or equivalent

Job description

Socket.dev in Portland, OR is looking for a Field Service/Start-Up Engineer II to install, repair, and maintain equipment at customer sites under moderate supervision.

You will perform on-site installations, inspections, preventive maintenance, and provide clear service reports while collaborating with Engineering and Quality Assurance to improve processes.

The role requires strong troubleshooting, good communication, a valid driver's license, and frequent travel to customer sites.