On-Site Field Service Engineer (Desktop & Laptop)

Nsc Global; Northern (KY); Hybrid; USD 38,000 - 60,000; Full time

Job summary

The role requires solid troubleshooting ability, clear communication, high attention to detail, and the ability to work independently across scheduled appointments. A valid driving licence and access to a personal vehicle are expected for daily travel within the territory.

Qualifications

• Experience in Level 1 technical support or similar.
• PC, laptop hardware components understood.
• Strong communication and ability to document troubleshooting steps.

Responsibilities

• Attend customer sites within agreed service windows.
• Troubleshoot desktops/laptops and client hardware on site.
• Validate warranty status and diagnostics.
• Provide service reports and customer sign-off.
• Escalate unusual incidents and maintain safety compliance.

Skills

Field service

PC hardware

Communication skills

Time management

Independent worker

Detail oriented

Fluent local language

English proficiency

Tools

CompTIA A+ certification

Job description

The role requires solid troubleshooting ability, clear communication, high attention to detail, and the ability to work independently across scheduled appointments. A valid driving licence and access to a personal vehicle are expected for daily travel within the territory.