On-Site Field Property Adjuster – Complex Home Claims Pro

MSCCN; Phoenix (AZ); On-site; USD 54,000 - 98,000; Full time

Job summary

National General is seeking a Field Property Adjuster to investigate and manage moderate to complex residential property claims, with on-site inspections and strong estimating skills using Xactimate. The ideal candidate resides in Arizona, near Phoenix or Tucson, and will mentor junior staff as they master our processes.

The role emphasizes providing exceptional customer experience, independent work, and handling challenging situations in a fast-paced environment within a structured claims

Qualifications

• Case Management, Customer Service, Negotiation, Performance Management (PM), Quality Management, Relationship Building, Site Inspections, Stakeholder Relationship Management, Time Management

Responsibilities

• Builds mastered relationships with both internal and external customers
• Interprets regulatory compliance and fair claims practices
• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files
• Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training
• Exhibits mastery estimating fundamentals in order to create estimates of damages on complex first party homeowner losses of all severities

Skills

Case Management

Customer Service

Negotiation

Performance Management

Quality Management

Relationship Building

Site Inspections

Stakeholder Relationship Management

Time Management

Education

Tools

Job description

National General is seeking a Field Property Adjuster to investigate and manage moderate to complex residential property claims, with on-site inspections and strong estimating skills using Xactimate. The ideal candidate resides in Arizona, near Phoenix or Tucson, and will mentor junior staff as they master our processes.

The role emphasizes providing exceptional customer experience, independent work, and handling challenging situations in a fast-paced environment within a structured claims