Field Property Adjuster - Phoenix/Tucson

Wells Media Group; Phoenix, Northern (AZ, KY); Hybrid; USD 45,000 - 62,000; Full time

Job summary

Wells Media Group in Phoenix, AZ is seeking a Field Property Adjuster to investigate and confirm facts of loss for complex Homeowner's Claims. You will determine coverage, damages, adjust, and negotiate within authority, creating comprehensive damage estimates for the most complex first-party losses.

The ideal candidate will have strong estimating skills, proficiency with Xactimate, and construction knowledge, with on-site inspections and mentorship responsibilities.

Qualifications

• Strong estimating and case management skills.
• Excellent communication and negotiation abilities.
• Experience with homeowners claims and on-site inspections.

Responsibilities

• Investigate and manage moderate to complex residential property claims.
• Create comprehensive estimates of damages for complex first-party homeowner losses.
• Mentor junior staff and contribute to training.

Skills

Case Management

Customer Service

Negotiation

Performance Management

Quality Management

Relationship Building

Site Inspections

Stakeholder Relationship Management

Time Management

Job description

Job Description

As the Field Property Adjuster you are responsible for investigating and confirming the facts of loss for the most complex Homeowner's Claims. Determines coverage, damages and otherwise adjusts and negotiates claims within limit of authority. Responsible for creating a comprehensive estimate of damages for the most complex first party homeowner claims leading to the proper disposition. This role is utilized as peer mentor and may assign direction to more junior employees, having mastered our processes and obtained technical expertise.

We are seeking a motivated and customer-focused Property Field Adjuster to join our team. The ideal candidate will reside in Arizona, preferably near Phoenix or Tucson, and will play a key role in helping customers navigate the claims process with confidence and care.

In this role, you will investigate and manage moderate to complex residential property claims, through on-site inspections. The successful candidate will possess strong estimating skills, proficiency with Xactimate, and the ability to effectively manage challenging situations while delivering an exceptional customer experience. Construction knowledge is highly preferred.

If you thrive in a fast-paced environment, enjoy working independently, and are passionate about helping customers during critical moments, we'd love to hear from you.

Key Responsibilities

• Builds mastered relationships with both internal and external customers
• Interprets regulatory compliance and fair claims practices
• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files
• Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training
• Exhibits mastery estimating fundamentals in order to create estimates of damages on complex first party homeowner losses of all severities

Skills

• Case Management
• Customer Service
• Negotiation
• Performance Management (PM)
• Quality Management
• Relationship Building
• Site Inspections
• Stakeholder Relationship Management
• Time Management

Compensation

Base compensation offered for this role is:

• Field Property Adjuster Cons I: $53,500.00 -