Field Property Adjuster - Phoenix, AZ

MSCCN; Phoenix (AZ); On-site; USD 54,000 - 98,000; Full time

Job summary

National General is seeking a Field Property Adjuster to investigate and manage moderate to complex residential property claims, with on-site inspections and strong estimating skills using Xactimate. The ideal candidate resides in Arizona, near Phoenix or Tucson, and will mentor junior staff as they master our processes.

The role emphasizes providing exceptional customer experience, independent work, and handling challenging situations in a fast-paced environment within a structured claims

Qualifications

• Case Management, Customer Service, Negotiation, Performance Management (PM), Quality Management, Relationship Building, Site Inspections, Stakeholder Relationship Management, Time Management

Responsibilities

• Builds mastered relationships with both internal and external customers
• Interprets regulatory compliance and fair claims practices
• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files
• Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training
• Exhibits mastery estimating fundamentals in order to create estimates of damages on complex first party homeowner losses of all severities

Skills

Case Management

Customer Service

Negotiation

Performance Management

Quality Management

Relationship Building

Site Inspections

Stakeholder Relationship Management

Time Management

Education

Tools

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

As the Field Property Adjuster you are responsible for investigating and confirming the facts of loss for the most complex Homeowner’s Claims. Determines coverage, damages and otherwise adjusts and negotiates claims within limit of authority. Responsible for creating a comprehensive estimate of damages for the most complex first party homeowner claims leading to the proper disposition. This role is utilized as peer mentor and may assign direction to more junior employees, having mastered our processes and obtained technical expertise.

We are seeking a motivated and customer-focused Property Field Adjuster to join our team. The ideal candidate will reside in Arizona, preferably near Phoenix or Tucson, and will play a key role in helping customers navigate the claims process with confidence and care.

In this role, you will investigate and manage moderate to complex residential property claims, through on-site inspections. The successful candidate will possess strong estimating skills, proficiency with Xactimate, and the ability to effectively manage challenging situations while delivering an exceptional customer experience. Construction knowledge is highly preferred.

If you thrive in a fast-paced environment, enjoy working independently, and are passionate about helping customers during critical moments, we'd love to hear from you.

Key Responsibilities

• Builds mastered relationships with both internal and external customers
• Interprets regulatory compliance and fair claims practices
• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files
• Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training
• Exhibits mastery estimating fundamentals in order to create estimates of damages on complex first party homeowner losses of all severities

Additional Qualifications/Responsibilities

Skills

Case Management, Customer Service, Negotiation, Performance Management (PM), Quality Management, Relationship Building, Site Inspections, Stakeholder Relationship Management, Time Management

Compensation

Base compensation offered for this role is:

• Field Property Adjuster Cons I: $53,500.00 – 77,800.00/salary
• Field Property Adjuster Cons II: $56,000.00 – 82,500.00/salary
• Field Property Adjuster Sr Cons I: $65,600.00 – 98,200.00/salary

Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.