On-Site Field Engineer — IT & Networking Specialist

DEX Imaging; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

DEX Imaging is seeking a Field Engineer to perform on-site technical work at client locations as part of the Technology Services line of business.

The role involves travel to client sites to deliver reactive and proactive support across Microsoft OS, Windows Server, networking, AD, O365, SAN, virtualization, cloud, and cybersecurity technologies. You will collaborate with Helpdesk, NOC, and Project Engineering teams and may be on-call as needed.

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.
• Experience resolving technical problems and troubleshooting in a client-server environment.
• Able to achieve high levels of customer satisfaction and billable/utilization hours.
• Comfortable articulating in client-facing situations.
• Experience working in a self-directed, self-paced role; operating under pressure of deadlines and conflicting priorities.
• Must be knowledgeable and experienced as an engineer with Microsoft-based servers and workstations, AD, Office 365, networking, SAN, virtualization, cloud and cybersecurity technologies.

Responsibilities

• Travel to client sites to perform reactive and proactive technical support for clients and end users.
• Coordinate tasks with Helpdesk, NOC, and Project Engineering requiring on-site presence.
• Provide on-site technical work and ensure high levels of customer service.
• Be on-call as necessary.

Skills

Customer service

Client-facing

Troubleshooting

Self-directed work

Time management

Under pressure

Education

Bachelor's degree in Computer Engineering/CS/IS

Tools

Microsoft Windows Server

Active Directory

Office 365

Networking devices (routers/switches/firewalls)

SAN Administration

Virtualization

Cloud technologies

Cybersecurity (EDR, MDR)

Job description

DEX Imaging is seeking a Field Engineer to perform on-site technical work at client locations as part of the Technology Services line of business.

The role involves travel to client sites to deliver reactive and proactive support across Microsoft OS, Windows Server, networking, AD, O365, SAN, virtualization, cloud, and cybersecurity technologies. You will collaborate with Helpdesk, NOC, and Project Engineering teams and may be on-call as needed.