On-Site Facilities Operations Lead – Charlotte

Jones Lang LaSalle Incorporated; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision care

Paid parental leave

Paid time off

Early access to earned wages (DailyPay

Job summary

Jones Lang LaSalle Incorporated in Charlotte, NC seeks an Assistant Facilities Manager to support property operations, maintenance, and vendor coordination. You’ll collaborate with the Facility Manager to ensure service delivery and client satisfaction across the portfolio.

The role involves budgeting support, KPI tracking, and compliance with safety and audit standards, while enabling service improvements and reporting for ongoing projects.

Qualifications

• Minimum of two years of facility management industry experience.
• Bachelor's degree in Facility Management or Property Management preferred.
• Experience with CMMS platforms.
• Experience with vendor management and budget development.

Responsibilities

• Collaborate with the Facility Manager to oversee maintenance, repair, custodial, security, and building services delivery.
• Proactively manage client relationships and monitor service levels to ensure and increase customer satisfaction.
• Assist in developing and managing operating budgets with monthly/quarterly variance reporting for assigned properties.
• Monitor Work Order performance, KPIs, and SLAs, taking corrective action when needed.
• Coordinate with vendors and suppliers on goal setting, performance criteria, and use of preferred contractors and DBEs.
• Ensure compliance with audit standards, safety policies, local codes, and operational procedures while implementing hazard control practices.
• Support the Facility Manager in executing short and long-term client projects and preparing reporting documentation.

Skills

Organizational skills

Customer service

Communication

Multi-tasking

Education

Bachelor's degree in Facility Management or Property Management

Tools

CMMS platforms

MS Office

TEAMS

Job description

Jones Lang LaSalle Incorporated in Charlotte, NC seeks an Assistant Facilities Manager to support property operations, maintenance, and vendor coordination. You’ll collaborate with the Facility Manager to ensure service delivery and client satisfaction across the portfolio.

The role involves budgeting support, KPI tracking, and compliance with safety and audit standards, while enabling service improvements and reporting for ongoing projects.