On‑Site Event Services Manager

Hilton; Baltimore (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Travel perks

ESPP program

Parental leave

Caregiving support

Mental health resources

PTO

Healthcare benefits

Job summary

Hilton is seeking an Event Services Manager to lead on-site event planning and execution on the Baltimore convention floor, serving as the primary client contact and ensuring a memorable guest experience.

You will spend the majority of time on the convention floor, coordinating with Sales and Service teams to deliver flawless events and drive client satisfaction, while identifying opportunities to enhance contracts and guest value.

Responsibilities

• Execute high-quality events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Build client relationships: Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high‑level service
• Support the sales process: Participate in client site visits and pre‑event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs
• Solve problems in real time: Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure

Job description

Hilton is seeking an Event Services Manager to lead on-site event planning and execution on the Baltimore convention floor, serving as the primary client contact and ensuring a memorable guest experience.

You will spend the majority of time on the convention floor, coordinating with Sales and Service teams to deliver flawless events and drive client satisfaction, while identifying opportunities to enhance contracts and guest value.