Banquet Captain — Elevate Guest Experiences (Travel Perks)

Hilton; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health plans

Retirement plans

Job summary

Hilton in Baltimore is seeking a Banquet Captain to oversee food and beverage service at banquet events, delivering warm hospitality and memorable guest experiences.

You will supervise service, address issues promptly, and support the planning and execution of breakfasts, luncheons, dinners, and galas to ensure seamless operations.

Collaborate with the team, lead department meetings as needed, and uphold health, safety, sanitation, and alcohol-awareness standards to protect guests and colleagues.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Ensure seamless service: Supervise food and beverage service and monitor guest satisfaction during banquet events, promptly addressing any issues with product or service quality
• Support event execution: Assist with the planning, organizing, and execution of various banquet functions, including breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas
• Collaborate for success: Lead and/or participate in department meetings to ensure the team is aligned and well-prepared for banquet operations
• Handle banquet billing: Accurately process banquet checks and ensure seamless payment transactions
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Job description

Hilton in Baltimore is seeking a Banquet Captain to oversee food and beverage service at banquet events, delivering warm hospitality and memorable guest experiences.

You will supervise service, address issues promptly, and support the planning and execution of breakfasts, luncheons, dinners, and galas to ensure seamless operations.

Collaborate with the team, lead department meetings as needed, and uphold health, safety, sanitation, and alcohol-awareness standards to protect guests and colleagues.