Onsite Hospitality Service Manager - Events & Operations

Rapport Guest Services; Washington (District of Columbia); On-site; USD 65,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services in Washington, DC, is seeking a Hospitality Service Manager Omnicom DC to oversee daily front desk and event services, ensuring guest satisfaction and smooth operations on-site five days a week.

You will lead a team, coordinate resources for events, manage space configurations, and collaborate with the client's management team to deliver timely reporting and exceptional service.

Qualifications

• 2 years of hotel, corporate or conference center experience.
• Previous conference services management or supervisory experience.
• Basic understanding of AV equipment.
• Ability to lift/move conference furniture and equipment.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Bachelor’s degree is preferred.

Responsibilities

• Lead a team and assist with HR functions, support payroll, and associate development plans.
• Coordinate resources to ensure all service areas are appropriately staffed.
• Proactive, timely, and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions.
• Ensure space optimization practices, tools, and processes are updated and operating accurately; conduct quality assurance checks.
• Set conference rooms in appropriate configuration (tables, chairs, theater, classroom, boardroom, etc.).
• Assist with any workplace request including facilities tickets and workplace needs.

Skills

Hotel/Conference center experience

Conference services management

AV equipment understanding

Physical lifting ability

Communication skills

Problem-solving/strategizing

Team leadership

HR/payroll coordination

Education

Bachelor’s degree preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Rapport Guest Services in Washington, DC, is seeking a Hospitality Service Manager Omnicom DC to oversee daily front desk and event services, ensuring guest satisfaction and smooth operations on-site five days a week.

You will lead a team, coordinate resources for events, manage space configurations, and collaborate with the client's management team to deliver timely reporting and exceptional service.