On-Site Event Operations Lead

THE ARENA AT SOUTHLAKE; Morrow (GA); On-site; USD 55,000 - 67,000; Full time

Job summary

The Arena at Southlake is seeking an Event Services Specialist to serve as the primary on-site liaison for assigned clients, coordinating event planning, client requirements, internal services, and event-day activities to support successful event execution.

Reporting to the Executive Director, the role involves coordinating multiple departments and vendors to ensure a seamless guest experience and timely event completion at The Arena at Southlake in Clayton County, GA.

Qualifications

• Associate’s degree in hospitality, event management, business, sports management, or a related field is required.
• Minimum of three (3) years of event planning, venue operations, hospitality, or related experience is required.
• Five (5) years preferred.

Responsibilities

• Coordinate client planning meetings and prepare event timelines, plans, and operating documents.
• Coordinate seating and room configurations, staffing, security, guest services, housekeeping, technical services, parking, food and beverage, and ticketing requirements.
• Communicate client, promoter, and production requirements to appropriate Arena departments and vendors.
• Conduct pre-event meetings, facility walkthroughs, and operational briefings.
• Serve as an on-site contact for assigned events and help resolve client and operational concerns.
• Coordinate event load-in, execution, and load-out with Operations and Technical Services.
• Track event changes, billable services, labor, equipment, and client requests.
• Assist with event settlements, final billing documentation, and post-event reporting.
• Conduct post-event evaluations and document opportunities for improvement.
• Maintain professional relationships with clients, promoters, tenants, contractors, and service partners.

Skills

Event planning

Coordination across departments

Education

Associate’s degree in hospitality, event management, business, sports management, or a related field

Job description

The Arena at Southlake is seeking an Event Services Specialist to serve as the primary on-site liaison for assigned clients, coordinating event planning, client requirements, internal services, and event-day activities to support successful event execution.

Reporting to the Executive Director, the role involves coordinating multiple departments and vendors to ensure a seamless guest experience and timely event completion at The Arena at Southlake in Clayton County, GA.