On-Site Event AV Technician — Guest-Focused Tech

Encore Global; Scottsdale, Northern (AZ, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Encore Global in Scottsdale, AZ is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction.

You will work closely with events staff, perform troubleshooting, and ensure equipment works properly. A valid driver's license is required and lifting up to 50 lbs is needed. Prior hospitality or AV experience is preferred.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Meet/validate all training and certifications within 60 days of start date.
• Internal applicants must meet Encore’s training and certification requirements.

Responsibilities

• Set up, operate, and break down basic AV equipment for events.
• Exceed client expectations and maintain positive relationships on site.
• Troubleshoot equipment and software issues promptly and professionally.
• Complete system entry and paperwork; coordinate with vendors and clients.
• Assist with invoicing and up-selling opportunities when appropriate.

Skills

Customer service

Hospitality

Technical troubleshooting

Education

High School Diploma

Associate’s degree (preferred)

Tools

Navigator

Job description

Encore Global in Scottsdale, AZ is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction.

You will work closely with events staff, perform troubleshooting, and ensure equipment works properly. A valid driver's license is required and lifting up to 50 lbs is needed. Prior hospitality or AV experience is preferred.