Enterprise Customer Success Leader: Growth & Strategy

Vensure Employer Solutions; Duluth (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

PrismHR is a fast-growing SaaS company delivering payroll, benefits and HR software for PEOs and ASOs. The Manager of Customer Success will own relationships with enterprise customers, guiding them through implementation and renewals, while driving product adoption and revenue retention across the PrismHR ecosystem.

This role requires a highly organized, proactive professional who can manage projects, consult executives, and collaborate with Sales, Support, and Professional Services to deliver

Qualifications

• 5–10 years customer care experience with a focus on relationship building at the senior executive level.
• Bachelor’s degree or an equivalent combination of training and experience.
• Strong written and verbal communication skills.

Responsibilities

• Act as primary point of customer contact, driving strategic engagement and fielding customer escalations.
• Advocate for customers with internal partners to drive customer centric solutions.
• Coordinate customer activities with Sales, Support, Professional Services, and Product Delivery teams.
• Define key metrics and goals for success with customers; monitor and adjust as needed.
• Prepare and run regular customer meetings including business reviews.
• Develop and implement proactive guidance/communication for outages or failures.

Skills

Relationship management

Executive communication

Cross-functional collaboration

Strategic advisory

Education

Bachelor’s degree or equivalent

Job description

PrismHR is a fast-growing SaaS company delivering payroll, benefits and HR software for PEOs and ASOs. The Manager of Customer Success will own relationships with enterprise customers, guiding them through implementation and renewals, while driving product adoption and revenue retention across the PrismHR ecosystem.

This role requires a highly organized, proactive professional who can manage projects, consult executives, and collaborate with Sales, Support, and Professional Services to deliver