On-Site Education Tech Support Specialist

Friendship Public Charter School; Washington (District of Columbia); On-site; USD 60,000 - 70,000; Full time

Job summary

Friendship Public Charter School is seeking a Technology Support Specialist to provide technical support to users in Washington, DC. This role involves assisting faculty, staff, and students, while maintaining technology and inventory management.

Candidates must have two or more years of technology support experience, excellent communication skills, and a relevant associate degree is preferred. The position offers a salary range of $60,000 to $70,000, fully in-person, contributing to the educational success of over 4,800 students.

Qualifications

• Two or more years of experience in technology support.
• Excellent oral and written communication skills.
• Ability to work with individuals of varying technical experience.

Responsibilities

• Provide first line technology support to faculty, staff, and students.
• Log and track calls using Zendesk ticketing system.
• Administer local AD, file, print, and application servers.

Skills

Technology support experience

Communication skills

Knowledge of Microsoft Intune

Knowledge of Google administration/G-Suite

Ability to lift 30 LBS

Education

Associate’s degree in MIS or related field

Microsoft Certification (MCP, MCSA, MCSE)

CompTIA A+ and/or Network +

Job description

Friendship Public Charter School is seeking a Technology Support Specialist to provide technical support to users in Washington, DC. This role involves assisting faculty, staff, and students, while maintaining technology and inventory management.

Candidates must have two or more years of technology support experience, excellent communication skills, and a relevant associate degree is preferred. The position offers a salary range of $60,000 to $70,000, fully in-person, contributing to the educational success of over 4,800 students.