On-site EdTech IT Support Specialist — School Travel

Vartek Services Inc; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Vartek Services Inc in Ohio is seeking an IT Support Specialist to deliver on-site technical assistance to teachers, staff and students, handling hardware, software and cloud applications. The role requires 0–2 years of experience, an Associate’s degree (bachelor’s preferred), and possibly A+ certification; travel between school buildings is expected; driver’s license required.

You will document issues in the ticketing system and provide reliable customer service in a dynamic educational

Qualifications

• Associate’s degree; bachelor’s degree preferred.
• 0-2 years experience.
• A+ certification preferred.
• Valid driver’s license; must adhere to company driving policy.

Responsibilities

• Provide on-site desktop and mobile devices support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
• Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
• Document break/fix activities in the online ticketing system.
• Provide excellent customer service.
• Attend school board meetings, as required.
• Perform other duties as assigned.

Skills

Desktop support

Customer service

On-site support

Education

Associate’s degree; bachelor’s degree preferred

Job description

Vartek Services Inc in Ohio is seeking an IT Support Specialist to deliver on-site technical assistance to teachers, staff and students, handling hardware, software and cloud applications. The role requires 0–2 years of experience, an Associate’s degree (bachelor’s preferred), and possibly A+ certification; travel between school buildings is expected; driver’s license required.

You will document issues in the ticketing system and provide reliable customer service in a dynamic educational