IT Support Specialist

Vartek Services Inc; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Vartek Services Inc in Ohio is seeking an IT Support Specialist to deliver on-site technical assistance to teachers, staff and students, handling hardware, software and cloud applications. The role requires 0–2 years of experience, an Associate’s degree (bachelor’s preferred), and possibly A+ certification; travel between school buildings is expected; driver’s license required.

You will document issues in the ticketing system and provide reliable customer service in a dynamic educational

Qualifications

• Associate’s degree; bachelor’s degree preferred.
• 0-2 years experience.
• A+ certification preferred.
• Valid driver’s license; must adhere to company driving policy.

Responsibilities

• Provide on-site desktop and mobile devices support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
• Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
• Document break/fix activities in the online ticketing system.
• Provide excellent customer service.
• Attend school board meetings, as required.
• Perform other duties as assigned.

Skills

Desktop support

Customer service

On-site support

Education

Associate’s degree; bachelor’s degree preferred

Job description

Description

Vartek Position Description

Position IT Support Specialist

Reports to EdTech Leader (or equivalent team lead)

FSLA Full time, non-exempt

Position Summary

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions

• Provide on-site desktop and mobile devices support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
• Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
• Document break/fix activities in the online ticketing system.
• Provide excellent customer service.
• Attend school board meetings, as required.
• Perform other duties as assigned.

Requirements

Education/Experience

• Associate’s degree; bachelor’s degree preferred
• 0-2 years experience

Certifications

• A+ certification preferred
• Valid driver’s license; must adhere to company driving policy

Travel

• Most have valid drivers license and able to drive between school buildings

Physical Requirements

• Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds

Work Schedule

• 12 months, Monday-Friday
• Varies with client hours; normally one hour prior to start of school day until one hour after end of school day

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.