On-Site E-commerce & Customer Experience Specialist

Express Employment Professionals - Cincinnati East; Grand Rapids (MN); On-site; USD 30,000 - 33,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an E-commerce Specialist who is tech-savvy, detail-oriented, and enjoys combining e-commerce responsibilities with customer service.

You will manage online sales presence by maintaining product listings, updating content, processing online activity, and ensuring customers have a positive shopping experience. This role also interacts with walk-in customers as needed.

Qualifications

• Previous experience with e-commerce, online retail, website management, digital marketing, retail sales, or customer service preferred.
• Strong computer skills with the ability to learn new software and online platforms
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Friendly, approachable, and comfortable assisting customers face-to-face
• Ability to explain product information and provide helpful recommendations
• Ability to shift priorities and manage both online responsibilities and walk-in customer needs

Responsibilities

• Create, update, and maintain online product listings, including descriptions, pricing, images, specifications, and availability
• Ensure website and online product information remains accurate, organized, and visually appealing
• Add new products and update existing products across e-commerce platforms
• Assist with online orders, product inquiries, and other e-commerce customer needs
• Greet and assist walk-in customers, answer product questions, and help customers find what they need
• Provide professional and friendly customer service both online and in person
• Assist with online promotions, featured products, seasonal updates, and digital merchandising
• Coordinate product photos, descriptions, and other content needed for online listings
• Monitor website content and identify opportunities to improve the online shopping experience
• Review e-commerce performance and product activity to identify trends and opportunities
• Assist with SEO, keywords, and product descriptions to improve online visibility
• Work with other departments to ensure product, pricing, and inventory information is current
• Balance e-commerce projects with day-to-day customer service needs

Skills

E-commerce

Customer service

Digital marketing

Website management

Attention to detail

Job description

Express Employment Professionals - Cincinnati East is seeking an E-commerce Specialist who is tech-savvy, detail-oriented, and enjoys combining e-commerce responsibilities with customer service.

You will manage online sales presence by maintaining product listings, updating content, processing online activity, and ensuring customers have a positive shopping experience. This role also interacts with walk-in customers as needed.