Fashion E‑Commerce Customer Service Specialist

Express Employment Professionals - Cincinnati East; Weatherford (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a friendly and dependable Customer Service Representative to join the warehouse team supporting our online boutique in Weatherford, TX. This full-time role focuses on delivering a smooth, positive customer experience from start to finish.

You will answer calls, emails, and chats, provide accurate product and policy information, assist with orders and returns, and update customer records.

Qualifications

• Excellent communication and problem-solving abilities.
• Basic computer proficiency including email and data entry.
• Tech-savvy with ability to learn new systems.
• Customer service experience preferred but not required.
• Maintains a positive attitude and stays calm under pressure.
• Strong multitasking in a fast-paced environment.

Responsibilities

• Answer incoming calls, emails, or chats from customers.
• Provide accurate information about products, services, or policies.
• Assist with order placement, returns, and account updates.
• Resolve customer issues with patience and professionalism.
• Document interactions and update customer records.
• Work closely with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Data entry

Tech savvy

Customer service

Positivity

Multitasking

Calm under pressure

Job description

Express Employment Professionals - Cincinnati East is seeking a friendly and dependable Customer Service Representative to join the warehouse team supporting our online boutique in Weatherford, TX. This full-time role focuses on delivering a smooth, positive customer experience from start to finish.

You will answer calls, emails, and chats, provide accurate product and policy information, assist with orders and returns, and update customer records.