On-site Dispatcher & Bus Backer — Union Station

Coach USA; Hanover (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Employee Assistance Program (EAP)

Tickets At Work discounts

Growth opportunities

Weekly pay

Job summary

Coach USA, LLC is seeking a full-time Dispatcher and Bus Backer for Union Station in Washington, DC. The incumbent will guide drivers, help with backing buses into bays, ensure on-time departures, and maintain safe bus movements with clear radio communications.

The role requires excellent English communication, strong customer service, and the ability to work outdoors in varying weather. Benefits include health, dental, vision, 401(k), generous PTO, EAP, weekly pay, and growth opportunities.

Qualifications

• Available on weekends, holidays, days, and nights with flexible long shifts.
• Fluent reading, writing and speaking English.
• Experience in transportation, ground operations, or similar role preferred.
• Strong communication and attention to detail.
• Able to work outdoors in varying weather conditions.

Responsibilities

• Guide drivers when backing buses into bays or parking areas using hand signals and/or radio communication
• Ensure safe movement of buses in congested station areas
• Monitor pedestrian and vehicle traffic to prevent accidents
• Assist with staging buses for departures and arrivals
• Perform basic visual safety checks (lights, doors, clearance)
• Communicate with drivers regarding lane assignments and timing
• Help maintain orderly flow of Coach USA/Dillon’s buses at Union Station
• Assist with passenger questions
• Loading/unloading luggage when required
• Checking tickets when needed and directing them to the correct bus

Skills

Customer service

Communication

English fluency

Situational awareness

Attention to detail

Job description

Coach USA, LLC is seeking a full-time Dispatcher and Bus Backer for Union Station in Washington, DC. The incumbent will guide drivers, help with backing buses into bays, ensure on-time departures, and maintain safe bus movements with clear radio communications.

The role requires excellent English communication, strong customer service, and the ability to work outdoors in varying weather. Benefits include health, dental, vision, 401(k), generous PTO, EAP, weekly pay, and growth opportunities.