Dispatcher I (Full-Time)

California Transit Association; San Rafael (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

California Transit Association is seeking a Dispatcher who reports to the Operations Control Manager. The role focuses on making work assignments to bus operators under the labor agreement, maintaining service, and coordinating radio communication with field supervisors.

Extended shifts may be required. The dispatcher will develop daily plans, ensure on-time operations, verify time clocks and licenses, and uphold safety and customer service standards.

Qualifications

• Experience coordinating daily dispatcher activities.
• Familiarity with transit labor agreements can be helpful.
• Strong communication with field supervisors and operators.
• Customer service orientation and problem-solving skills.

Responsibilities

• Develops a daily dispatch plan based on equipment and operator availability.
• Maintains scheduled/unscheduled service with minimal overtime costs (>99%).
• Knows and interprets the labor agreement when scheduling the extra board.
• Coordinates radio contact with bus transportation supervisors and dispatches as needed.

Skills

Dispatch planning

Radio communication

Labor agreement knowledge

Customer service

Tools

Time clocks

Job description

Position Summary

This position reports directly to the Operations Control Manager, who provides general supervision, guidance, and assistance. A substantial portion of the dispatcher’s work is assessment of unscheduled events and corrective action follow through. Dispatcher’s work is evaluated by performance in maintaining scheduled and unscheduled service, dealing with emergency situations, supervision of bus operators, and interaction with bus transportation supervisors.

The primary responsibility of the Dispatcher is to make work assignments to bus operators in accordance with the labor agreement; within a geographic service area, to safely maintain scheduled and unscheduled service. A secondary responsibility is to act as Radio Controller as required. Position may require working on extended shifts.

Essential Responsibilities

• Develops a daily dispatch plan, based on availability of equipment and operators, and modifies the plan as conditions or events change during the day.
• Responsible for maintaining scheduled and unscheduled service at a rate greater than 99% of all schedules while minimizing additional costs of overtime.
• Possesses the knowledge and interpretation of the labor agreement in scheduling the extra board, making work assignments, and handling a wide variety of operational situations.
• Assists, coordinates, and provides radio contact for bus transportation supervisors in the field, and dispatch them as needed to respond to situations requiring supervisor’s presence.
• Verifies accuracy and functioning of time clocks, check vehicle/operator supplies, reviews daily schedules, and verifies bus operator’s medical card and driver license.
• Knows and follows the safety and health rules and safe working practices applicable to his or her job.
• Establishes and maintains effective working relationships with District employees, customers, vendors and all others contacted during the course of work using principles of excellent customer service.
• Performs additional related duties as assigned.
• Regular and reliable attendance and performance are required.