Dispatcher/Bus Backer

Coach USA Inc; Washington (District of Columbia); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Generous paid time off

Employee Assistance Program (EAP)

Tickets At Work membership

Job summary

Coach USA Inc in Washington, DC, is hiring a full-time Dispatcher/Bus Backer responsible for ensuring on-time departures and maintaining safety at Union Station. The ideal candidate will have exemplary customer service skills, strong situational awareness, and the physical ability to assist with loading/unloading luggage. The position requires flexibility to work weekends and holidays. Benefits include health insurance, 401(k), and generous paid time off. Join one of North America's largest transportation companies.

Qualifications

• Exemplary customer service skills.
• Ability to read, write and speak English fluently.
• Preferred experience in transportation or ground operations.
• Excellent communication skills and ability to give clear directions.
• Physical ability to stand for long periods, lift, and load/unload luggage.

Responsibilities

• Guide drivers when backing buses using hand signals.
• Ensure safe movement of buses in congested areas.
• Monitor pedestrian and vehicle traffic.
• Assist with staging buses for departures.
• Perform basic visual safety checks.

Skills

Customer service skills

Communication skills

Situational awareness

Ability to work outdoors

Job description

Location: Washington, DC (Union Station) | Compensation: $19-21 hourly | Schedule: 9am-7pm (up to 50 hours per week; days vary based on needs of operation)

Dispatcher/Bus Backer (Full‑time)

Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is seeking a full‑time Dispatcher/Bus Backer for Union Station in Washington, DC. The incumbent reports to the General Manager and is responsible for ensuring on‑time departures and arrivals, maintaining communication between drivers, passengers, and station personnel, assisting drivers with safe maneuvering of motor coaches in tight spaces, and supporting safe positioning of buses, traffic flow, and overall terminal safety.

Responsibilities

• Guide drivers when backing buses into bays or parking areas using hand signals and/or radio communication.
• Ensure safe movement of buses in congested station areas.
• Monitor pedestrian and vehicle traffic to prevent accidents.
• Assist with staging buses for departures and arrivals.
• Perform basic visual safety checks (lights, doors, clearance).
• Communicate with drivers regarding lane assignments and timing.
• Help maintain orderly flow of Coach USA/Dillon’s buses at Union Station.
• Assist with passenger questions.
• Load/unload luggage when required.
• Check tickets when needed and direct passengers to the correct bus.

Qualifications

• Availability on weekends, holidays, days, and nights; able to work flexible long shifts as needed.
• Exemplary customer service skills.
• Ability to read, write and speak English fluently.
• Preferred experience in transportation, ground operations, or a similar role.
• Strong situational awareness and attention to detail.
• Ability to work outdoors in various weather conditions.
• Excellent communication skills and ability to give clear directions.
• Physical ability to stand for long periods, lift, and load/unload luggage.

Benefits

• Health, dental, and vision insurance
• Term life insurance (company paid and voluntary)
• 401(k) plan
• Generous paid time off
• Employee Assistance Program (EAP)
• Free membership for “Tickets At Work” for exclusive employee deals
• Growth opportunities with one of the largest privately held transportation companies in North America.
• Paid weekly

Coach USA, LLC is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.