On-Site Dispatch & Driver Support Specialist — Full-Time

Witte Bros. Exchange Inc.; Troy (MO); Sur place; USD 25 000 - 34 000; Plein temps

Résumé du poste

Witte Bros. Exchange Inc. in Troy, MO is seeking a full-time Driver Support Specialist to coordinate loads and dispatch drivers, review logs for DOT compliance, and coach drivers on safety and career development.

The role focuses on balancing driver pay, home time, safety, and retention while navigating a fast-paced logistics environment. The successful candidate will communicate effectively, stay organized under pressure, and use transportation management software to manage schedules and driver

Qualifications

• Minimum of two years of experience in customer service or a call center environment.
• 1-3 years of industry experience preferred, but not required.
• Associate or bachelor’s degree in a business-related field preferred, but not required.
• On-site work in Troy, MO.

Responsabilités

• Coordinate loads and dispatch drivers.
• Review logs and ensure DOT regulations are met.
• Coach drivers in safety and career development.
• Identify and solve potential, current, and ongoing driver-related issues.
• Communicate information to drivers and document calls.
• Develop professional relationships with drivers to increase retention.

Connaissances

Communication skills

Tech skills

Calm under pressure

Typing speed

Military time knowledge

Critical thinking

Empathy

Formation

Associate degree

Bachelor's degree

Outils

TMS software

Description du poste

Witte Bros. Exchange Inc. in Troy, MO is seeking a full-time Driver Support Specialist to coordinate loads and dispatch drivers, review logs for DOT compliance, and coach drivers on safety and career development.

The role focuses on balancing driver pay, home time, safety, and retention while navigating a fast-paced logistics environment. The successful candidate will communicate effectively, stay organized under pressure, and use transportation management software to manage schedules and driver